Information Diamond Hearing Services gathers and tracks
We gather two types of information about users:
Information that users provide through optional, voluntary submissions. This information may include personal information, such as your name, phone number, email address, county and postcode. We collect this information to respond to requests from users, customise our features for individual visitors who are Diamond Hearing Services customers and to notify customers about updates to our site and products or services.
Information that we collect automatically as you navigate the Website. This information may include usage details, IP addresses and information collected through tracking technologies such as cookies and web beacons. Information Diamond Hearing Services gathers through aggregated tracking is used to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. We collect this information in order to determine how to create the best experience for our customers. We may track search terms entered in our Search function as one of many measures of what interests our users, but this tracking is never associated with an individual user.
Use of personal information
Diamond Hearing Services strictly protects the security of your personal information and honours your choices for its intended use. We disclose your information to no third parties unless it is specifically stated otherwise. We may use third party contractors to help us operate our business and the sites or administer activities on our behalf, and may share your personal information with these contractors for those limited purposes. We use your information solely to fulfil services, transact a purchase, and help us improve our Website and product offerings to you. Notwithstanding any other provision to the contrary, Diamond Hearing Services reserves the right to cooperate with local and national officials in any investigation relating to any purported illegal activity(ies) and, when required by law, regulation, legal process or government requests, to disclose any personal information furnished by you or collected by Diamond Hearing Services to law enforcement authorities or other relevant or related third parties.
Some of the features on this Website allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via e-mail. The e-mail response or confirmation may include your personal information, including your name, address, etc. We cannot guarantee that our e-mails to you will be secure from unauthorised interception.
Accessing and correcting your information
You may contact us if you wish to view, edit, or delete your personal information from our database, and we will use commercially reasonable efforts to accommodate your request. You may also contact us if you believe that any inaccurate or inappropriate information has been obtained or provided to others through your use of this Website.
Cookies and other automatic data collection technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system and browser type.
The Website may use "cookies" and other technologies such as pixel tags and web beacons.
Links to other Websites and services
Diamond Hearing Services Websites may contain links to other sites that are not under our control. These Websites have their own policies regarding privacy. You should review those policies when visiting the Websites. Diamond Hearing Services has no responsibility for linked Websites and is not responsible for the content of any such site. Diamond Hearing Services provides these links solely for the convenience and information of our visitors.
Diamond Hearing Services operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.
Last Updated: February 2018